Frequently Asked Questions (FAQs)

Is it a physical or digital guide?

All guides are currently digital and come in the form of a PDF file. Once you have bought it, there will be a download link immediately available on the order confirmation page. It will also be sent to you by email (please check junk/spam)

How long will my guide take to arrive?

You will receive your guide immediately since all guides are digital downloads.

I didn’t receive my guide, what should I do?

Start by checking your junk/ spam folder. If this doesn’t work, please check which email is on the order. Sometimes, people use automatic payment methods like Apple Pay which autofill an email address they don’t frequently use. Other times, the email is sent to parents if they have purchased it or their email is saved in your phone.

Can I get a refund?

Unfortunately, due to the nature of our product, we do not offer refunds. Please ensure you purchase the correct subject/ exam board as we will not process refunds for accidental/ wrong purchases.

Do the guides have answers/ a mark scheme?

Yes! All guides come with a respective answer section for the questions. You can easily navigate this by the contents page or just by scrolling to the end of that sections questions, where you will find the corresponding answers for them.