Look inside the AQA GCSE Business guide (8132)

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Look inside the AQA GCSE Business guide

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AQA · GCSE · 8132
Business
Active Recall Guide
659 questions
BusinessContents
Contents
6 topics, 41 subtopics
  1. Business in the Real World151
  2. Influences on Business96
  3. Business Operations79
  4. Human Resources64
  5. Marketing164
  6. Finance105
ii
Influences on BusinessQuestions
Influences on Business
E-commerce and digital communication
  1. What is e-commerce?
  2. How does e-commerce let a business reach a wider market?
  3. How has digital technology created new products and changed old markets?
  4. What are the benefits of e-commerce for a retailer?
  5. What are the drawbacks of e-commerce for a business?
  6. Why has e-commerce increased the competition faced by high-street shops?
  7. Why might a local takeaway join an online food delivery app?
  8. What is digital communication?
  9. Give three examples of digital communication a business might use.
12
Influences on BusinessAnswers
Answers
E-commerce and digital communication
  1. E-commerce is buying and selling goods or services over the internet. Customers can order through a website or an app.
  2. A website can be visited by customers anywhere in the country or the world. A small business can sell nationally or abroad without opening new premises.
  3. Digital technology has created products such as streaming services, apps and online banking. Businesses selling older versions, such as DVD shops and travel agents, have lost sales.
  4. An online retailer can trade 24 hours a day and reach far more customers. An online retailer may also save on the cost of running shops.
  5. A business must pay to build and maintain a secure website. Online customers can compare prices instantly, which makes competition fiercer.
  6. Online sellers often have lower costs and can charge lower prices. Shoppers can compare prices on their phones before buying in a shop.
  7. A delivery app puts the takeaway in front of many customers who would not otherwise find it. The app charges a commission on each order, which cuts the takeaway's profit margin.
  8. Digital communication is sending information electronically, such as by email, social media, text message or video call. Digital communication is fast and cheap.
  9. A business might use email, social media and video conferencing.
13
Business OperationsQuestions
Business Operations
Managing stock: just in time and just in case
  1. What is stock?
  2. What is just in case (JIC) stock control?
  3. What is buffer stock?
  4. What are the advantages of just in case stock control?
  5. What are the costs of holding buffer stock?
  6. How does just in time stock management work?
  7. What are the benefits of using JIT to manage stock?
  8. What are the drawbacks of using JIT to manage stock?
  9. Why does JIT mean losing purchasing economies of scale?
34
Business OperationsAnswers
Answers
Managing stock: just in time and just in case
  1. Stock is the raw materials, part-finished goods and finished products a business holds. A retailer's stock is the goods waiting to be sold.
  2. Just in case means holding spare stock in case demand rises or deliveries are late. The business can always meet orders.
  3. Buffer stock is extra stock held for emergencies, such as a sudden rise in demand. Buffer stock stops production or sales halting if supplies run short.
  4. A business can meet unexpected demand without running out. A business can also buy in bulk and gain purchasing economies of scale.
  5. Stored stock ties up cash that could be used elsewhere. Storage space, insurance and security cost money, and stock may be damaged or go out of date.
  6. A business holds almost no stock and orders supplies to arrive exactly when needed. Deliveries are small and frequent.
  7. Less cash is tied up in stock and storage costs fall. Less stock is wasted through damage or going out of date.
  8. A late delivery can stop production because no spare stock is held. The business cannot easily meet a sudden rise in demand.
  9. JIT involves ordering small quantities, so the business misses bulk-buying discounts. The cost of each unit bought may therefore be higher.
35
MarketingQuestions
Marketing
Identifying and satisfying customer needs
  1. What are customer needs in marketing?
  2. Why is it important for a business to identify customer needs?
  3. How does satisfying customer needs help a business increase sales?
  4. How does understanding customer needs help a business choose the right marketing mix?
  5. How can identifying customer needs help a business avoid costly mistakes?
  6. Why does satisfying customer needs help a business to be competitive?
  7. What can happen to a business that fails to identify customer needs?
  8. How might a gym identify the needs of its customers?
  9. Why might customer needs change over time?
56
MarketingAnswers
Answers
Identifying and satisfying customer needs
  1. Customer needs are the things customers want from a product or service. Price, quality, choice, convenience and reliability are common examples.
  2. A business that knows its customers' needs can provide products they will actually buy. Products that meet customer needs are likely to sell well.
  3. Satisfied customers buy again and recommend the business to friends. Repeat purchases and word of mouth increase sales.
  4. A business that understands its customers can set the right price and design the right product. The business can also choose suitable places to sell and ways to promote.
  5. Research into customer needs shows whether a product will sell before money is spent on it. A business then avoids producing goods that nobody wants.
  6. Customers choose the business that best meets their needs. A business that meets needs better than its rivals will win customers from them.
  7. The business may launch products that do not sell and waste money on stock and advertising. Customers may switch to competitors.
  8. A gym could survey members about opening hours, classes and prices. The gym could also read online reviews and track which classes are busiest.
  9. Tastes, fashions, technology and incomes all change. A product that met customers' needs five years ago may no longer do so.
57
Keep going
659
questions
41 subtopics

Scroll sideways to turn through the pages.

659 questions
Across 41 subtopics, every one of them from specification 8132.
One PDF
Print it, or work from a screen with a notebook beside you.
Answers after, not beside
Covering the answers is a matter of not turning the page, which is what makes the closed-book pass possible.

How the guide is worked

Answering a question from memory stores it far better than reading the answer again. The guide runs that as a fixed procedure on one subtopic at a time, about twenty minutes a session.

  1. Step 1 · Closed book

    Cover the answers. Work through one subtopic and write down what you can. Leave blanks where you have nothing.

  2. Step 2 · Open book

    Go back to the top. Read each printed answer and write it out in full, including the ones you had right.

  3. Step 3 · Closed book again

    Same questions, same order, from memory. The gap between pass one and pass three is the session result.

Read the full method, the return schedule and the research behind it.

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