Operations | OCR GCSE Business (J204)
Operations
- 109 questions
- 7 subtopics
- Component 02
- Component 02
Operations is examined in Component 02, Business 2: operations, finance and influences on business.
It covers production processes, quality of goods and services, the sales process and customer service, consumer law, business location, procurement and choosing suppliers and logistics and supply chains.
Sample questions from Operations
Answer each one closed book first, then open the answer.
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Production processes
What are the disadvantages of batch production?
Show the answer
Machinery stands idle while it is cleaned or reset between batches. Each batch must also be stored until it is sold, which ties up cash. -
Production processes
How are computers used in the design and making of products?
Show the answer
Computer-aided design (CAD) lets designers create and test products on screen. Computer-aided manufacture (CAM) uses those designs to control the machines that cut and shape materials. -
Quality of goods and services
What is the key difference between quality control and quality assurance?
Show the answer
Quality control detects faults after they have occurred. Quality assurance aims to prevent faults from occurring in the first place. -
Quality of goods and services
Explain what is meant by a product recall.
Show the answer
A product recall is when a business asks customers to return a product already sold because it is faulty or unsafe. A recall is costly and damages the brand's reputation. -
The sales process and customer service
What is e-commerce?
Show the answer
E-commerce is the buying and selling of goods and services online, through a website or an app. Customers order and pay without visiting a shop. -
The sales process and customer service
What is after-sales service?
Show the answer
After-sales service is the support a customer receives once a product has been bought. Examples include delivery, installation, repairs, warranties and help lines. -
Consumer law
What does it mean for goods to be as described?
Show the answer
Goods must match any description on the packaging, in adverts or given by the seller. A jumper sold as 100% wool must not contain acrylic. -
Consumer law
How can breaking consumer law damage a business's reputation?
Show the answer
Legal action and fines are often reported in the media and online. Customers lose trust and may switch to competitors.
The 7 subtopics
One subtopic is one session. Work down the list.
| Subtopic | What it covers | Questions |
|---|---|---|
| Production processes | Job, batch and flow production with their advantages and drawbacks, why flow production has low unit costs, and automation, computers and robots in modern manufacturing. | 16 |
| Quality of goods and services | What quality means, quality control and quality assurance compared, product recalls, how quality builds reputation, loyalty and price, and keeping quality consistent in services. | 16 |
| The sales process and customer service | Face-to-face selling, telesales and e-commerce, how online selling changed the high street, customer and after-sales service, product knowledge, and customer engagement. | 16 |
| Consumer law | The Consumer Rights Act 2015, satisfactory quality, fit for purpose and as described, rights over faulty goods and services, product safety, Trading Standards, and the costs and benefits of compliance. | 15 |
| Business location | Costs, proximity to the market, labour and raw materials, transport links, clustering near competitors, how e-commerce changed location decisions, and trading off one factor against another. | 16 |
| Procurement and choosing suppliers | The stages of procurement, choosing suppliers on price, quality, reliability and payment terms, using several suppliers, bulk buying, checking deliveries, and technology in procurement. | 15 |
| Logistics and supply chains | Logistics and the supply chain, delivery times and reliability, just-in-time stock control, what happens when a link breaks, holding large or small stocks, and online retailers' logistics. | 15 |
How the guide is worked
Answering a question from memory stores it far better than reading the answer again. The guide runs that as a fixed procedure on one subtopic at a time, about twenty minutes a session.
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Step 1 · Closed book
Cover the answers. Work through one subtopic and write down what you can. Leave blanks where you have nothing.
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Step 2 · Open book
Go back to the top. Read each printed answer and write it out in full, including the ones you had right.
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Step 3 · Closed book again
Same questions, same order, from memory. The gap between pass one and pass three is the session result.
Read the full method, the return schedule and the research behind it.
Nearby topics
OCR GCSE Business Active Recall Guide
Every topic, not just this one. 582 questions with their answers.